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Terms and Conditions 2024/25

  • All bookings will be confirmed within 24 hours via email (except Saturdays and Sundays).
  • Students who need to receive original confirmations or visa support letters can request that documents be sent by express courier (at a surcharge, not refundable).
  • Changes made prior to the student`s arrival will be accepted, subject to availability, at an additional charge of EUR 50.

 

General Conditions

  • No tuition takes place on German public holidays. Lessons missed due to public holidays are not replaced/not refunded except one-to-one courses: Days missed will not be invoiced. 
  • GLS is not responsible for courses and programs cancelled due to force majeure.
  • If an intensive course for adults has less than 5 participants, and a super intensive course or an exam preparation course less than 4 participants,  GLS reserves the right to reduce tuition from 90 to 60 minutes per double lesson.
  • Summer camps for kids & teens: If a course has less than 4 participants, GLS reserves the right to reduce tuition from 90 to 60 minutes per double lesson.
  • During summer we reserve the right to schedule individual tuition in the afternoons.
  • All complaints must be made to GLS Sprachenzentrum directly during the course in Berlin.
  • GLS publishes special offers on a regular basis. If there is more than one special offer at any given time, only one offer is applicable, offers can't be combined. 
  • This agreement shall be governed by the laws of Germany, and venue for any possible legal proceeding arising due to the administration of this agreement shall be in Berlin, Germany.

 

Payments

Upon final program confirmation, GLS will send an invoice by email. If you book your course more than 4 weeks in advance a down payment of 200 Euro is due.  Full payment is due by the latest 4 weeks prior to course start and also, if a visa is needed. Payment must be sent without charges to beneficiary. Any bank fees deducted will be charged to the student directly upon arrival. Payment may be sent by wire transfers or by credit card:

a. Wire Transfer to:
GLS Sprachenzentrum Berlin
Inh. Barbara Jaeschke
SWIFT (BIC): HYVEDEMM488
IBAN: DE16 1002 0890 0356 4128 85
Account nr: 356412885
UniCredit Bank AG – HypoVereinsbank
sorting code 100 208 90
Bölschestr. 84 - 85; 12587 Berlin

b. Credit Card Payment:MasterCard, Visa

 

Cancellation and Refund Policy

Cancellations are accepted in written form only. GLS will make all refunds within 30 days ONLY to the person or agency that made payment. GLS will charge the following cancellation fees (1) (2):

  • 2 weeks or more prior to arrival: 200 Euro cancellation fee, rest refunded
  • Less than 2 weeks prior to arrival: 30% of the total amount as cancellation fee, but at least 200 Euro, rest refunded
  • If a visa is rejected and you provide proof of the rejection (e.g. the visa refusal letter), GLS will refund the full amount except a) a handling fee of 200 Euro and b) the express courier fee if visa support documents were requested by express courier istead of standard mail.
  • No refunds will be made after classes/programs begin with respect to tuition fees, placement fees (internship, high school) and junior summer camps.
  • If adult students want to change accommodation arrangements after arrival, they must give GLS 2 weeks notice. All funds paid for accommodation after these 2 weeks will be refunded, less a handling fee of EUR 50. There are no refunds or accommodation changes on stays for 4 weeks or less.
  • Refund policy in case of course interruptions:
    If you´d like to interrupt your course and take a break, the following rules apply:
    a) If you just take a day or two off, no problem. Just let your teacher know. There will be no refund or individual replacement for the days missed.
    b) If you want to pause for a full week, i.e. MON - FRI (or 2 or 3 full weeks), please announce your break in the GLS office (!) at least 7 days in advance. If you announce your break at least 7 days in advance you can add the missed week(s) to your stay or get a respective credit note. Please note: This policy does not apply to high season (25 JUN - 26 AUG).
  • Cancellation for telc exams:
    • Cancellation more than 15 days prior to the exam date: 30 % cancellation fee, rest refunded. Cancellation less than 15 days: no refund
    • Absence due to illness on the exam date: 30 % cancellation fee GLS + 14 € cancellation fee telc on presentation of doctor´s certificate

(1) For payments made by Credit Card (American Express, Visa, Mastercard): in addition to the cancellation fee, there is a credit card fee: 2.5% of the program fee, plus 19% VAT on the 2.5%

(2) Not valid for High School programs und University Pathway Germany.
a) High School Germany - the following cancellation fees apply:
- after signing of contract: 10 % of the total amount
- up to 4 months prior to arrival: 20 % of the total amount
- up to 3 months prior to arrival: 30 % of the total amount
- up to 2 months prior to arrival: 40 % of the total amount
b) University Pathway Germany - the following cancellation fees apply:
- 4 weeks prior to arrival: 500 €
- less than 4 weeks: 30 % of the total amount

 

Your Cooperation

By enrolling you accept our policies regarding students' rights to learn undisturbed.

  • Please be on time. We don´t admit late comers 10 minutes after a class has started. 
  • Please attend regularly, so as not to impede a class's progress. An attendance of min. 80 % is prerequisite for receiving a GLS certificate. 
  • Applying to junior students in summer camps or high school programs:
    a) GLS reserves the right to expel students for unacceptable behavior including but not limited to threatening other persons’ safety, breaking local law and not respecting curfew times, possession or consumption of illegal drugs and alcohol, smoking in restricted areas, deliberate damage to school property or place of accommodation. No refund will be given and the trip home is at students’ own expense. 
    b) Medical information: GLS must be provided with all relevant medical information prior to a student´s arrival. Any student arriving with a serious medical condition not previously reported and requiring extra care/extra supervision, may be sent home without any refund and at their own cost. 

 

Photos and Videos

All participants agree that photo and video recordings may be made during their stay at the campus, the camps and during activities and may be published by GLS.

 

Conditions for online courses

All language courses booked as face-to-face courses from July 2020 and held on the GLS Campus are designed with an online option. Should all language schools need to be closed again, teaching will continue online via ZOOM or another video conferencing provider. This also applies to classroom teaching, which is temporarily continued online for prevention reasons due to suspected or confirmed cases of a SARS-CoV-2 infection.  Should the course continue online, the student is not entitled to withdraw from the course offer.

  • System requirements: Internet connection - wired or wireless (3G of 4G/LTE), Loudspeaker and microphone - built-in or as USB plugin, a webcam or HD webcam - built-in or as a USB plugin or an HD camera or HD camcorder with video recording card, a headset is recommended
  • Obligations of the course participant: It is the responsibility of the course participant to ensure that he/she fulfils the above-mentioned technical requirements necessary for participation in the course. For technical and organizational questions, support is available via e-mail. Participants will usually receive a response by the second working day at the latest. The personal access data for the course may not be published or made available to third parties.
  • Copyright, terms of use: The course participant may use the texts, exercises, pictures, program codes, videos and other contents used in the course in accordance with the spirit and purpose of the course, e.g. save them, print them out and use them for his/her own purposes. Any other use of the contents is not permitted, in particular the contents may not be copied and/or distributed or made publicly accessible. Violations of copyright can be prosecuted. GLS uses software that is protected by copyright and trademark rights. Neither software nor electronic media may be copied or processed in any other machine-readable form.
  • Conditions of participation: The online courses are aimed at participants in private and professional environments. The prerequisite for participation is that there are no health problems that would preclude you from participating.
  • Liability: However, due to necessary maintenance work, force majeure and uncontrollable technical conditions of the Internet, no liability can be assumed for 100% availability, unless the liability is based on an intentional or grossly negligent breach of duty by employees or vicarious agents.
  • Streaming: By booking an online course, you agreed to be streamed.

 

Insurance

GLS is not responsible for accidents and illness of a student during the courses. In any case the liability of GLS is limited to the triple amount of the course fee for all damages.

Students are responsible for any and all damages they cause and must directly compensate the owner of the property involved. GLS offers a combined travel insurance package including comprehensive health, personal liability, accident, baggage insurance for damages incurred abroad (available at a surcharge, already included in junior summer camps).